Authentic Diamonds, Gems and Jewellery.

Refund Policy

At Virtue Eternity we do a15 days refund guarantee. As we provide the made to order and are price competitive in providing quality products and services. But for any reason after your purchase if you are unsatisfied for any reason please read our refund policy.

Your 15 days money back guarantee begins the day you receive your item and you have 10 days to return your item for an exchange or refund should your item not be suitable. Earrings and some jewellery are exempt from this policy due to health and hygiene reasons. Also, before we do the shipment, we will be sharing all the images and video clips where possible for your satisfaction which is utmost important for us.

For return we will provide you the address at which only you should send the products, we will be not responsible if you post the return products at any other address for complete security reasons. Should you be required to return your item for a resize, do contact us directly and for the United Kingdom we will provide you with the return’s details for Royal Mail delivery. For non-UK returns, we will arrange a collection of your item via FedEx / DHL / UPS, please note we do not cover this cost.

For return we will provide you the address at which only you should send the products, we will be not responsible if you post the return products at any other address for complete security reasons. Should you be required to return your item for a refund, do contact us directly and for the United Kingdom we will provide you with the return’s details for Royal Mail delivery. For non-UK returns, we will arrange a collection of your item via FedEx / DHL / UPS, please note we do not cover this cost.

Once we have received your item back at only the provided address for returns, the item will be assessed and verified by our inspection team prior to the initiation of your refund. Funds will usually be with you within 10 working days but can take up to 30 working days depending on the method of payment used.

In the event you wish to cancel your order, please contact us hello@virtueeternity.com and our sales team can assist you.
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